Lighten the IT Load: Transforming Obstacles into Opportunities with Managed Services
The Australian business landscape is moving through a rapid period of transformation, marked by the integration of emerging technologies, evolving business models, and increasing demands for seamless digital experiences.
IT departments sit at the centre of this revolution, with teams pressed to safeguard continuity while propelling innovation forward.
Yet the widening talent gap, increased demand and the rise in security requirements are putting IT departments under unprecedented pressure, posing significant challenges and stalling growth.
Now more than ever, CEOs are seeking agile, scalable solutions that don’t compromise efficiency and security.
Enter Managed Services: a beacon of resilience for future-forward organisations.
Managed services offer a streamlined approach to navigating these challenges, providing specialised expertise and 24/7 support that empowers IT teams to focus on innovation and strategy.
Embracing Managed Services means securing a future where business agility meets technological fortification, fostering a seamless pathway to sustained growth and leadership in the marketplace.
Crafting a resilient future: Tackling IT challenges head-on with Advent One Managed Services
IT challenge: reduced productivity
‘My team is over-staffed’ said no CIO, ever. In reality, IT teams are often overworked, understaffed and under the pump.
This has never been more true, as teams struggle to juggle hybrid work environments, increased cloud adoption, automation implementation, third-party integrations, sophisticated cybersecurity attacks, risk mitigation and compliance — the list seems never-ending.
Furthermore, Australia, particularly, remains woefully under-represented in IT skills, according to the recently published AIIA Digital State of the Nation 2023 report.
While roles are expanding, staff numbers are not, with burnout becoming commonplace and productivity taking the hit.
Managed Service solution: free up internal resources with Advent One
In the face of expanding roles and responsibilities within IT departments, it is becoming increasingly apparent that not all IT operations should be handled in-house. Many organisations are awakening to the potential of external technical expertise to maintain, upgrade, and support their systems more efficiently. This shift frees up your team, reducing their workload and allowing them to concentrate on enhancing core business aspects. The result? Increased productivity and staff retention rates.
IT challenge: increased downtime
As cloud adoption continues to grow across industries, maintaining high-performing and resilient systems is essential. Companies are racing not only to keep up with the competition but also to meet stringent internal and external SLAs (Service Level Agreements). The stakes are high— even a minute of downtime can translate into thousands of dollars in lost opportunities and damage to customer relationships.
Managed Service solution: experience unparalleled uptime with Advent One’s 24/7 support and proactive issue resolution
Our managed service platform offers round-the-clock monitoring and proactive issue resolution, ensuring businesses stay ahead of potential disruptions. Our 24/7 support framework marks a significant leap from the traditional 8×5 model. It ensures that your systems are under constant surveillance, promising a swift response to emerging issues at any hour, and maintaining stringent internal and external SLAs. This strategy ensures virtually zero downtime, employing multi-tier, multi-step orchestration to maintain seamless operations.
IT challenge: high employee turnover in a talent shortage
Employee churn and an overall skills shortage in IT are cause for concern Australia wide.
A shifting market and increased competition coupled with staff burnout, mean IT departments are struggling to maintain a team of experts long-term. Productivity suffers and key man risks emerge.
IT executives consider the talent shortage as the most significant barrier to the adoption of 64% of emerging technologies with many organisations struggling to retain and attract top talent.
High employee turnover can literally make or break a business, particularly as it starts to scale.
Managed Service solution: plugging the gaps with Advent One
Managed Services can plug the gaps that arise through staff churn and skills shortages.
Advent One acts as an extension of your existing team, providing much-needed skills and infrastructure at a lowered cost without the need for extensive recruitment and onboarding processes.
We lighten the load on your current staff by automating infrastructure management and processes, enhancing agility and providing greater control over these environments.
Through this symbiotic relationship, Advent One paves the way for a streamlined workforce that experiences less churn and higher retention rates.
IT challenge: hindered innovation
Fostering a culture of innovation is no longer a ‘nice to-have’, but a necessity for organisations looking to secure future growth and longevity. The IT sector is witnessing groundbreaking developments in AI, cloud adoption, quantum computing, and web3, prompting organisations to scramble in a bid to stay competitive. However, innovation is a resource-intensive process requiring a substantial investment of time, money, and skilled manpower, often falling to the back burner when teams are under-supported and overburdened.
Managed Service solution: access specialised expertise with Advent One
By offering a broad scope of IT specialisations, Advent One serves as an extension of your existing team, ready to step in and alleviate the pressure on internal staff. This not only frees up vital resources but also introduces a fresh perspective and new skill sets that can ignite innovation within the organisation.
Advent One goes beyond merely managing existing processes — it plays a pivotal role in fostering a culture of innovation within client organisations. Here’s how:
Design and implement automated processes: Advent One’s team can work closely with your IT staff to design and implement automated processes that streamline operations, thereby freeing up internal resources to focus on strategic, innovative initiatives.
Ongoing knowledge transfer and mentoring: To ensure that innovation is sustainable, Advent One provides ongoing knowledge transfer and mentoring, helping in-house teams to upskill and adapt to the changing technology landscape.
By collaborating with Advent One, key decision-makers can cultivate a nurturing environment where innovation thrives, propelling the organisation towards a future of growth and sustained competitiveness.
IT challenge: key person risk
In IT settings, a looming risk that often goes unnoticed is the “key person risk”. This phenomenon entails placing a majority of critical business knowledge and skills in the hands of a select few individuals. The departure of such individuals means a significant loss of knowledge and expertise, which can cripple vital areas of the business, especially in handling leading-edge or legacy technologies.
Managed Service solution: mitigating key person risk with Advent One
To prevent such disruptions and ensure operational continuity, a comprehensive Managed Service offers a practical and robust solution to mitigating against key person risk. Here’s how:
- Streamlined operations and management: Advent One simplifies operations, minimising reliance on individual team members through efficient management.
- Ongoing training and support: Advent One’s IT training and support alleviates the pressure on your team, emphasising information sharing to mitigate key man risk and prevent knowledge concentration in one person.
- Diverse team of experts: Advent One’s diverse skills prevent dependence on a few, safeguarding against disruptions by avoiding single points of failure.
Advent One delivers comprehensive Managed Services:
At Advent One, we go above and beyond to provide you with the most comprehensive hybrid cloud and IT management capabilities via our Managed Services offering and Hybrid Cloud Management Platform. Our Managed Services differentiation lies in our ability to provide:
- Monitoring and Metrics: We continuously monitor your infrastructure on a 24×7 basis, providing real-time metrics and insights for informed decision-making.
- Automation and Orchestration: Take advantage of our automation and orchestration services, including configuration management, provisioning, and patching, to streamline your operations.
- SIEM and SOC Services: Enhance your security posture with our Security Information and Event Management (SIEM) and Security Operations Center (SOC) services, protecting your hybrid cloud environment from threats.
Learn more about our Managed Services offering here.